Common questions
Choose a topic below. If you can't find your answer, get in touch and we'll help.
No. Many customers are at work or away. You can leave a key in a lockbox, arrange key pick-up with your agent or building manager, or meet us when we arrive.
Let us know as soon as you can. We'll come back and fix it for free. We can't promise what your property manager will decide about your bond, but we'll do everything we can to get it right.
No. We quote for the job, not by the hour. If a job takes longer than expected, your price stays the same. If you add extra work, we'll agree the price with you first.
We use gentle products that are safe on stone and timber. Tell us about any delicate surfaces when you book, and we'll take extra care.
We use a gentle steam clean that doesn't soak the carpet. This helps protect wool and delicate fabrics and means they dry faster.
Yes. We can clean early in the morning or after your team has gone home, on a regular schedule. We can also sign a confidentiality agreement if you need one.
Tell us as early as you can and we'll find a new time. You can message us on WhatsApp or call us.
You don't pay when you request a quote. We'll tell you how and when to pay when we confirm your booking.