Privacy Policy
Who we are
This Privacy Policy explains how CleaningCrews Perth Pty Ltd ("CleaningCrews", "we", "us") collects, uses and protects your personal information. We follow the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
What we collect
- Your name, phone number and email address
- Your suburb and, when you book, the address of the property
- Details about the job, such as the type of clean, the size of the property and any access or surface notes
- Photos you send us for a photo quote
- Your messages to us and your reviews
- Basic information about how you use our website, such as the pages you visit and the device you use
How we collect it
We collect information when you fill in a form on our website, message or call us, send us photos, or leave a review. Our website may also collect information about your visit using cookies and similar tools.
Why we use it
- To reply to your enquiry and give you a quote
- To book, arrange and carry out your clean
- To contact you about your booking, including by phone, text or email
- To look after our customers, handle complaints and improve our service
- To run, secure and improve our website
- To meet our legal and tax obligations
We will not use your information for marketing unless you have agreed, and you can ask us to stop at any time.
Photos you send us
We only use the photos you send to prepare your quote and plan the job. They are stored securely and can only be seen by our team.
Who we share it with
We share your information only where needed:
- With the cleaners and staff who work on your job
- With service providers who help us run the business, such as website hosting, data storage, email and customer management tools
- With professional advisers, and where the law requires or allows us to
- With other people only if you ask us to
We do not sell your personal information.
Information stored overseas
Some of our service providers may store or process information outside Australia. We take reasonable steps to make sure they protect your information.
Cookies and analytics
We may use cookies and analytics tools, such as Google Tag Manager and Google Analytics, to understand how people use our website. You can block or delete cookies in your browser settings. Some parts of the website may not work as well if you do.
Keeping your information safe
We take reasonable steps to protect your information from misuse, loss and unauthorised access. Staff access is limited to the people who need it, and each person has their own login.
How long we keep it
We keep your information for as long as we need it for the reasons above, or as the law requires. After that we delete it or make it anonymous.
Your rights
You can ask to see the personal information we hold about you, and ask us to correct it. Contact us using the details below.
Complaints
If you are unhappy with how we have handled your information, please contact us first and we will do our best to put it right. If you are still not satisfied, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.
Changes to this policy
We may update this policy from time to time. The latest version is always on this page.
Contact us
CleaningCrews Perth Pty Ltd Email: concierge@cleaningcrews.com.au Phone: 0406 267 743